Privacy policy
Scope and Application
This Privacy Policy applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”).
Collection of Information
Information You Provide to Us (Personally Identifiable Information)
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method
Information We Collect Through Your Use of Our Services (Aggregate Information)
● Location Information-precise location data about the trip from the app used by the Driver from the IP address
● Contacts Information-we may access and store names and contact information from your address book to facilitate social interactions through our Services
● Transaction Information-the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.
● Usage and Preference Information
● Device Information-collect information about your mobile device, for example the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
● Call and SMS Data-facilitate communications between Users and Drivers. Facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
● Log Information-collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Important Information About Platform Permissions
Information We Collect From Other Sources
Use of Information
● Provide, maintain, and improve our Services, to develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages
● Perform internal operations like to prevent fraud and abuse of our Services;
● To facilitate communications (i) between you and a Driver, or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals, invites, split fare requests, or ETA sharing
● To send information about products, services, promotions, news, and event
Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
● With Drivers to enable them to provide the Services you request.
● With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
● With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
● With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate
Other Important Sharing
We may share your information:
● With subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
● With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
● In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
● With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety or others;
● In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
● If we otherwise notify you and you consent to the sharing; and
● In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
Your Choices
Account Information
You may correct your account information at any time by logging into your online or in-app account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Access Rights
We will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
Location Information
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device.
Contact Information
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system.
Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.